Privacy policy

Willow Lane Mental Health
11/11/25

Willow Lane Mental Health ("we," "our," or "us") is committed to protecting your privacy and maintaining the security of your personal health information. This Privacy Policy describes how we collect, use, and safeguard information obtained through our website.

Please note: While this policy reflects high standards of privacy protection, your formal HIPAA Notice of Privacy Practices (NPP) is provided separately as required by federal law. This website privacy policy is an additional explanation of how your information is handled online.

Information We Collect

1. Information You Provide Voluntarily

• Contact form submissions (name, email, phone number, message content)

• Any information you choose to submit via email or forms

2. Information Collected Automatically

• IP address

• Browser type and device details

• Pages viewed and website behavior data

• Cookies and similar tracking technologies used for site functionality and analytics

We do not knowingly collect information from children under 13.

How We Use Your Information

We may use the information collected:

• To respond to inquiries, appointment requests, or messages

• To provide and improve our services

• To maintain website functionality and security

• To communicate practice updates (only if you opt in)

• For internal analytics and understanding website usage

We do not use your website-submitted information to provide clinical assessment or treatment.

How We Protect Your Information

We use administrative, technical, and physical safeguards that meet or exceed industry standards. These include:

• Secure hosting environments

• Encryption where appropriate

• Limiting access to authorized personnel only

• Use of HIPAA-aligned tools for client communication whenever feasible

Despite these efforts, no method of electronic transmission is 100% secure.

When We Share Your Information

We do not sell, rent, or trade your personal information.
We may share information only in the following situations:

• With your explicit consent

• To provide services you requested (for example, a HIPAA-compliant scheduling or telehealth platform)

• With service providers who perform functions on our behalf (website hosting, email processors) and who are required to protect your information

• As required by law (e.g., court orders, legal obligations)

This website does not store or transmit Protected Health Information unless you intentionally submit it. Clinical information shared once you become a client is protected under HIPAA and explained in your separate Notice of Privacy Practices.

Your Rights

You may request:

• Access to information you have submitted through the website

• Correction or deletion of your information

• Opt-out from non-essential communications

To exercise your rights, contact me.

Third-Party Services & Embedded Tools

This site may use secure third-party tools (e.g., scheduling systems, form processors, analytics tools). Each tool has its own privacy practices. We encourage users to review those policies when interacting with them.

We are not responsible for the privacy practices of external sites linked from our website.